Change of Mind/Returns Policy
If you change your mind about a product or order the wrong one you can simply take advantage of our easy 30-day return policy and return it for a store credit. Please email info@thebeautyhq.com.au include tax invoice, pictures, and details.

To be eligible, the following criteria need to be met:

1. Item must be unused and in original, unopened, undamaged and in a re-sell condition. The exchange is within the returns policy timeline (30 days).
2. You must provide satisfactory proof of purchase, such as:
   A) Original receipt B) Bank statement or credit card statement C) Online tax invoice
3. Non sale item
4. You will be responsible for paying for your own shipping costs for returning your item.

 

Order Cancellations/Refunds for orders not yet processed
If your order has not been shipped and you request for an order cancellation. We provide a full refund.

Exchanges for Defective items
We only replace items if they are defective, you must send us an email within 10 business days from the date you received your merchandise and include pictures.

info@thebeautyhq.com.au

Orders over 10 business days old are non-returnable or refundable.